Achieved SOC 2 Certification for CINCH CCM®

Project Overview

CINCH CCM partnered with Zenesys to strengthen its security infrastructure and achieve SOC 2 certification—a major milestone in the healthcare SaaS space. While HIPAA certification was already in place, the client wanted to go further by demonstrating robust internal controls for handling sensitive data.

Together with our development team, SOC advisor (Scrut Automation), managed service provider (NexusTek), and internal leaders at CINCH, we successfully guided the platform through a complete SOC 2 audit and certification process.

What is SOC 2 and Why It Matters

SOC 2 (Service Organization Control Type II) is a voluntary compliance standard created by the AICPA (American Institute of Certified Public Accountants) to ensure that service providers manage customer data with strict security, privacy, availability, processing integrity, and confidentiality controls.
In the healthcare industry, SOC 2 certification is especially valuable because it assures customers, regulators, and partners that the organization follows rigorous safeguards to protect patient data. Although not legally required, it is a widely respected benchmark for trust and security.

Challenges

CINCH needed to demonstrate that their internal processes met strict security and compliance standards.

• The system had to ensure consistent data availability, restricted access controls, and secure communication channels.
• Multiple stakeholders, including third-party consultants and internal team members, had to collaborate across different technical layers.
• Detailed documentation and proof of policies, system behavior, and incident response processes were required for audit purposes.

Our Approach

Zenesys played a lead development role in preparing CINCH CCM’s technology platform for SOC 2 compliance. Our efforts focused on enhancing infrastructure security, formalizing internal processes, and integrating third-party compliance tools. Here’s what we did:

1. Security Architecture Review & Enhancement

• Audited and upgraded the cloud infrastructure to meet SOC 2 standards.
• Implemented role-based access controls (RBAC) to ensure least-privilege access to sensitive areas of the system.
• Ensured data encryption at rest and in transit using industry-standard protocols.

2. Policy & Documentation Support

• Worked closely with Scrut Automation to align technical controls with SOC 2 documentation.
• Created detailed documentation including system architecture diagrams, data flow maps, access logs, and incident response plans.

3. Monitoring & Alerting Setup

• Integrated continuous monitoring tools for real-time threat detection and system performance alerts.
• Created audit trails and logs to ensure traceability for all access and changes.

4. Secure DevOps Implementation

• Established automated CI/CD pipelines with security checks and code quality enforcement.
• Enforced secure coding practices throughout the development lifecycle.

Results

• SOC 2 Type II Certification Achieved
• Combined with existing HIPAA Certification and Penetration Testing by CompliancePoint, CINCH CCM now stands out as one of the few platforms in its category with both certifications.
• Strong internal controls and documented procedures are now in place across all operations.
• Data privacy and security assurance has improved trust among users and partners.
• Seamless coordination between technical, compliance, and advisory teams delivered the result in record time.
• SOC 2 certification is not just a badge—it’s a clear signal that CINCH CCM® takes security seriously. With both SOC 2 and HIPAA certifications, plus rigorous external testing, the platform now meets the highest standards for data protection in healthcare technology.
• For customers, this means confidence. For CINCH, it marks a major leap in scaling securely while delivering outstanding care tools for independent living communities.