AI and Cloud-Powered Telehealth Platform

Project Overview

NH Hospital partnered with Zenesys to build a comprehensive AI-enabled web and mobile solution that automates clinical documentation, streamlines billing, and supports multilingual consultations.

The primary goals of the project were:

• Reduce physician administrative burden.
• Create structured, compliant medical documentation from patient interactions.
• Enable secure and seamless telehealth services.
• Support accurate medical coding for billing and insurance claims.
• Improve patient experience through transparency and accessibility.

Our Approach

Discovery & Requirement Analysis

• Collaborated with NH Hospital’s clinical and administrative team to identify documentation pain points and compliance requirements.

Design Thinking & UX Strategy

• Designed a mobile-first, intuitive interface for both patients and physicians.
• Focused on simplifying clinical note review and billing workflows.

AI & Data Engineering

• Leveraged TensorFlow for medical NLP and ASR capabilities.
• Implemented data pipelines on Google Cloud to ensure scalability and compliance.

Development & Integration

• Frontend: React.js (Web) and React Native (Mobile) for cross-platform consistency.
• Backend: Node.js with PostgreSQL for secure and efficient data handling.
• Integrated healthcare coding standards (CPT, E&M, LOS, HCC) directly into backend logic.

Testing & Compliance Validation

• Extensive validation against HIPAA/HITRUST standards.
• Usability testing with physicians and patients at NH Hospital.

Solution Delivered

Zenesys developed a next-generation AI-powered telehealth and clinical documentation platform with:

• Automatic Speech Recognition (ASR): Captures natural patient-physician conversations and converts them into structured health records.
• Clinical Data Summarization: Generates clinically relevant summaries for quick reference during visits.
• Automated Coding & Billing: Integrated CPT, E&M, LOS, HCC coding support to reduce errors and ensure accurate claim submission.
• Signature-ready Notes: Physicians receive clear, structured notes ready for approval.
• Multilingual Support: Enables communication in 15+ languages, improving accessibility for diverse patient groups.
• Telehealth & Remote Consultations: Secure online video consultation integrated into the platform.
• Individualized Reports: Every patient’s Electronic Health Record (EHR) is generated uniquely and securely shared via email.
• Automated Billing: Stripe integration for billing with automated invoice generation delivered to patients.
• Compliance & Security: The platform is HITRUST certified and HIPAA compliant, ensuring robust data security.

Results & Impact

• Physicians saved an average of 35–40% of documentation time, focusing more on patient care.
• Reduced coding errors by ~30%, accelerating reimbursement cycles.
• Patients received clear records and bills automatically, improving transparency.
• Cloud infrastructure ensured seamless performance, with scale-up capacity for expanding patient volumes.
• Enabled NH Hospital to launch a secure and user-friendly remote consultation service, broadening their reach beyond physical locations.