RPA in Insurance Industry - Top 10 Use Cases

RPA in Insurance Industry - Top 10 Use Cases

There are so many industries that are still struggling with repetitive and mundane tasks that affect productivity levels. One of such industry sectors is the Insurance industry. People are often seen repeating certain tasks daily.

Introducing RPA automation in such sections can bring a breakthrough in the way they function. Apart from the productivity level, RPA implementation can also empower them to handle the processes efficiently.

This era has seen the implementation of RPA in various sections of the market including insurance. In this article, we are going to list out ten use cases of the Insurance industry where RPA automation can be successful.

●   RPA in Filing the Claims:

The process of filing the claims requires you to input a lot of information from various points. This generates a massive amount of data. Such a process affects productivity and flexibility upto a huge extent. Therefore, experts are comprehending the introduction of robotic process automation software.

Deploying an RPA bot in the said section can help collect the required information from various sources. All of this in a very small amount of time.

●   Process of Underwriting:

Underwriting is a process where you need to evaluate the risk factor and exposure levels of the client. This is a point where you have to collect the necessary information and analyze it to calculate the risk factor. In the real situation, it takes about 2-3 weeks to find out the right data and analyze it.

RPA automation can work wonders in this industry when it comes to collecting voluminous amounts of data. This reduces the time to process the data and underwriting process significantly. With RPA implementation, the data can be put into the system to analyze it. This way, report generation and risk factor analysis can be done quickly.

●    Regulatory Compliance:

There are stringent guidelines that you have to follow while working with the insurance industry. There has been a regulation process around the insurance domain. But the internal processes are erroneous which increases the risk factor of the process manifold.

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Introduction of RPA automation can help companies improvise on the regulation procedures to a great extent. This is because with the RPA implementation, you don't need a lot of manpower to handle the process.
Validation of current customer data, report generation, and account processes are some of the areas where RPA can bring tremendous results.

●    Process and Business Tracking:

In any organization, the efficiency of any process can be tracked only when its results are measured. When robotic process automation software is implemented, these processes are tracked automatically regularly. If these processes are traditionally measured, it takes a lot of time.

As RPA is implemented, the manual intervention decreases which eliminates the possibility of errors and mistakes. Also, such an automation gives an insight into how the processes can be improved.

●    Servicing:

Policy administration includes a range of services from quoting to the distribution of customer services. The existing policy administration requires a lot of time, maintenance, and high cost. These processes cannot be scaled to meet high customer demand.

When RPA software is introduced in this section, the silos within the processes are eliminated. With this automation, going through each of the processes becomes seamless and effortless. When the manpower is removed from these processes, they can focus on other core processes.

●   Registration of the Form:

Registration of the form has been a repetitive process but a very important process when it comes to insurance. If a robotic process automation software is implemented here, the process can be accomplished quickly. Also, the workforce behind the process can be significantly reduced.

●   Cancellation of the Policy:

When a customer cancels a policy, there are so many transaction processes to take care of. This may include cancellation date verification, start date, policy conditions, and others. When RPA automation is introduced, the same process can be done within half the time.

●   RPA in Sales and Distribution:

RPA automation simplifies the challenges of sales and distribution when we talk about insurance. There are so many processes within the sales and distribution which can be improved by RPA implementation.

●   Accounting and Financial Processes:

RPA systems are efficient enough to register clicks, push keys, and press buttons. If these things are introduced in the insurance domain, it may bring down the expenditure.

It can also automate the reconciliations that happen with the bank on a daily basis. Because of this, the cost behind the transactions can be brought down significantly. This way, the total cost behind the policy can be reduced to a huge extent.

●   RPA Automation in Legacy Applications:

Insurance companies are infamous for still using the legacy systems which are out of date. These applications cannot be used to handle ERP systems since integration of legacy systems with ERP is not possible.

With the introduction of RPA automation, we have to upgrade the entire system. This in turn updates everything within the system. As the RPA is implemented in the system, the existing workflow of the system can be improved. Also, if a robotic process automation software is implemented with careful planning, it will be able to work with any system in the future.

Therefore, integration of new systems with RPA can be carried out with a lot of ease and without any efforts.

Wrapping it up:

So many companies want to implement RPA in various departments. But, it takes a lot of planning and an in-depth understanding of the core processes. When you understand the processes clearly, you can see where RPA implementation can be effective. Moreover, RPA introduction can bring down the costs of the organization significantly. It eliminates human intervention, errors, mistakes, and enhances productivity.

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